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• 2011

A strong culture of personal responsibility, initiative taking and ownership is essential for any business that requires a strong customer focus. It is this culture that seizes opportunities, spots the gaps and makes the best of every ‘touchpoint’ with the customer.

This workshop will show you how to develop a culture that can deliver real and lasting competitive edge. The workshop explains how to turn ideas into practice and uses a range of real-life examples to illustrate culture change in real Yorkshire & Humber businesses.

Aimed At
Owners and managers of established businesses. The workshop is suitable for companies with more than 5 employees.

Main Points

• Learn about the model for long-term business success

• Understand the importance of goals to the development of a high performance organisation

• Turn the principles of a high performance organisation into practice

• Learn how to align people and processes to a strong shared sense of purpose

• Learn how to develop a new business culture

Please note there is also a complementary masterclass running in the morning; for more details click here.